Cancellation and Loan Changes

What do I need to do if the treatment fee increases after starting treatment?
Once a loan product has been accepted and documents are signed, it may be possible to do an additional purchase by taking out a second loan. A borrower may ...
Sun, Aug 2, 2020 at 8:41 AM
What if a final treatment amount is less than the original loan amount?
If a borrower’s final treatment fee is less than the funded amount, please contact provider support and we will help you remit a partial refund to the loan....
Sun, Aug 2, 2020 at 8:42 AM
How do I cancel a loan once it has been signed and completed?
To cancel or refund a loan, please open the borrower's file in your Provider Portal and click the “Refund Request” button. If you need assistance, pleas...
Sun, Aug 2, 2020 at 8:40 AM
How do I increase/decrease the loan amount needed for an approval I already have for a client?
If the loan documents have not been signed, you can update the amount of the loan by opening the borrower's file in your Provider Portal and clicking “...
Sun, Aug 2, 2020 at 8:40 AM
What if the total treatment fee changes?
This all depends on whether the patient has made a payment yet on their account. If this happens, please contact provider support and we will work with you ...
Sun, Aug 2, 2020 at 8:48 AM